Shop 100% Pure and Certified Organic Grocery | Use Code: ORGANIC10

Returns and Refunds

Returns  and Refunds  (Only of Non-Perishable  Products)

At Mother Organic, the customer satisfaction is our utmost importance. Hence, we take great care to package and ship your order. However, we understand that due to reasons beyond our control, a package sometimes may not reach you in the desired state.

However, if you believe that the order you have received is wrong, in a damaged condition or has been tampered with, please send an email to us within 7 days of delivery a care@motherorganic.in, with a picture attached, or call us on +91-9999744703. Our customer service representative will guide you through the process and your item(s) will be replaced subsequently.

All returned items except damaged must be accompanied by a copy of the original receipt/invoice, and should be in a saleable condition. The product(s) will be picked up within 3-5 business days from when we process the request. The new product(s) will be shipped to you within 5 business days after the original order has been picked up. The replacement will be shipped post validation of the reason for return. In case the product is in tradeable condition, we will issue a replacement. If the product is not in a tradeable condition, we will issue a store credit or store coupon. The criteria to assess tradability lies at the sole discretion of SoulTree.

Please note that we cannot offer exchanges or returns on any discounted, used or promotional product(s). Any free or promotional product(s) delivered with ordered product(s) also needs to be returned.

Refund & Cancellation:

In most of our items replacement is not possible, in other items we will refund the said amount within 5 – 7 working days or store coupon can be provided in against with the order value, which can be used up to 3 months from the date of credit.

Cancellation

If after placing the order you want to cancel it, you could do so without incurring any cancellation charges only in case the order has not been shipped. In case the order has been shipped, we would not be able to accept any cancellations. We usually ship an order within 24 working hours after placing the order.

Organic Categories

Pulses: Organic Arhar Dal | Organic Chana Dal | Organic Cow Pea | Cow Pea White | Organic Kabuli Chana | Organic Kala Chana | Organic Masoor Dhuli | Organic Masoor Malka | Organic Masoor Sabut | Organic Mix Dal | Organic Moong Chilka | Organic Moong Dal | Organic Moong Dhuli | Organic Moong Sabut | Organic Moth Dal | Organic Rajma | Organic Urad Chilka | Organic Urad Dhuli | Organic Urad Sabut

Spices: Organic Black Pepper | Organic Coriander Powder | Organic Cumin Powder | Organic Garam Masala | Organic Heeng Powder | Organic Meat Masala | Organic Red Chilli Powder | Organic Red Chilli Sabut | Organic Turmeric Powder | Organic Aamchur Powder | Organic Cinnamon Stick | Organic Clove Whole | Organic Ajwain Seed

Herbs: Organic Aloevera Powder | Organic Amla Candy | Organic Amla Powder | Organic Anar Dana | Organic Ashwagandha Powder | Organic Chia Seeds | Organic Garlic Powder | Organic Karela Powder | Organic Lemon Grass | Organic Mehendi | Organic Pumpkin Seeds | Oregano | Organic Rose Water | Organic Sun flower seeds | Triphla Powder | Organic Wheat Grass Powder

Rice & Flour: Organic Chana Atta | Organic Bajra Atta | Organic Barley Pearl Flour | Organic Basmati Rice | Orangic Brown Small Rice | Gluten Free Atta | Soybean Atta | Organic Wheat Chakki Atta | Organic Jowar Atta | Organic Maize Atta | Organic Multi Grain Atta | Ragi Atta | Organic Rice Flour

Breakfast: Organic Bajra Dalia | Organic Barley | Organic Chana Besan | Gluten Free Dalia | Gluten Free Suji | Organic Jowar Dalia | Organic Mix Dalia | Organic Multi Grain Dalia | Organic Roasted Chana Sattu

Oil & Ghee: Organic Canola Oil | Organic Cow Ghee | Organic Mustard Oil | Organic Ground Oil | Organic Olive Oil | Organic Sesame Oil | Organic Sunflower Oil

Sweetener: Organic Brown Sugar | Organic Honey | Organic Jaggery (Gur) | Organic Jaggery Powder | Organic White Sugar

Dry Fruits: Organic Walnut | Organic Cashew | Organic Raisin

Soap: Aloevera Soap | Haldi Chandan Soap | Honey Kesar Soap | Lemongrass Soap | Milky & Honey Soap | Multani Mitti Soap | Neem Soap | Neem Tulsi Soap | Rose & Honey Soap